Add support for PR and Issue templates to QMK_firmware GitHub (#4494)

* Add support document

* Add Bug Report

* Add GitHub Pull Request Template

* Feature request issue template

* Touch up feature request template

* Add 'other issues' template

* move support doc

* Minor tweaks

* More minor tweaks

* Spleeling fix

Co-Authored-By: drashna <drashna@live.com>

* CapiTALization fIXes

Co-Authored-By: drashna <drashna@live.com>

* Use new issue URL

Co-Authored-By: drashna <drashna@live.com>

* Add blanck issue template

* Update the PR template

* Formatting and additional changes

* Update docs/support.md

Co-Authored-By: drashna <drashna@live.com>

8 files changed, 141 insertions, 0 deletions

diff --git a/.github/ISSUE_TEMPLATE/blank.md b/.github/ISSUE_TEMPLATE/blank.md
new file mode 100644
index 000000000..50a32034d
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/blank.md
@@ -0,0 +1,5 @@
+---
+name: Blank issue
+about: If you're 100% sure that you don't need one of the other issue templates, use this one instead. 
+
+---
diff --git a/.github/ISSUE_TEMPLATE/bug_report.md b/.github/ISSUE_TEMPLATE/bug_report.md
new file mode 100644
index 000000000..a4f90389b
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/bug_report.md
@@ -0,0 +1,31 @@
+---
+name: Bug report
+about: Create a report to help us improve the QMK Firmware
+---
+<!-- Provide a general summary of the bug in the Title above -->
+
+<!-- This template is entirely option and can be removed, but is here to help both you and us. -->
+<!-- This text and anything on lines wrapped like this one will not show up in the final text. This text is to help us and you. -->
+
+**Describe the bug**
+
+<!-- A clear and concise description of what the bug is. -->
+
+**System Information**
+ - Keyboard:  
+   - Revision (if applicable):  
+ - Operating System:
+ - avr-gcc version: 
+<!-- Run `avr-gcc --version` to find out -->
+ - arm gcc version: 
+<!-- Run `arm-none-eabi-gcc --version` to find out -->
+ - QMK Firmware version:
+<!-- You can run `git describe --abbrev=0 --tags` to find this out -->
+ - Any keyboard related software installed? 
+   - [ ] Auto Hot Key
+   - [ ] Karabiner
+   - [ ] Other
+
+**Additional context**
+
+<!-- Add any other context about the problem here. --> 
diff --git a/.github/ISSUE_TEMPLATE/feature_request.md b/.github/ISSUE_TEMPLATE/feature_request.md
new file mode 100644
index 000000000..c9198adff
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/feature_request.md
@@ -0,0 +1,19 @@
+---
+name: Feature request
+about: Suggest a new feature or changes to existing features 
+---
+<!--- Provide a general summary of the changes you want in the Title above -->
+
+<!-- This template is entirely option and can be removed, but is here to help both you and us. -->
+<!-- This text and anything on lines wrapped like this one will not show up in the final text. This text is to help us and you. -->
+
+## Feature Request Type
+
+- [ ] Core Functionality
+- [ ] Add-on hardware support (e.g. audio, RGB, OLED screen, etc.)
+- [ ] Alteration (enhancement/optimization) of existing Feature(s)
+- [ ] New behavior
+
+## Description 
+
+<!-- A few sentences describing what it is that you'd like to see. Additional information (such as links to spec sheets, licensing info, other related issues or PR's, etc) would be helpful. -->
diff --git a/.github/ISSUE_TEMPLATE/other_issues.md b/.github/ISSUE_TEMPLATE/other_issues.md
new file mode 100644
index 000000000..5f3e986cc
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/other_issues.md
@@ -0,0 +1,9 @@
+---
+name: Other issues
+about: Anything else that doesn't fall into the above categories. 
+---
+<!--- Provide a general summary of the changes you want in the Title above -->
+
+<!-- This text and anything on lines wrapped like this one will not show up in the final text. This text is to help us and you. -->
+
+<!-- Please check https://docs.qmk.fm/#/support for additional resources first. If that doesn't answer your question, check the bug report option, as that may be more appropriate. -->
diff --git a/.github/PULL_REQUEST_TEMPLATE.md b/.github/PULL_REQUEST_TEMPLATE.md
new file mode 100644
index 000000000..05223aa4f
--- /dev/null
+++ b/.github/PULL_REQUEST_TEMPLATE.md
@@ -0,0 +1,32 @@
+<!--- Provide a general summary of your changes in the Title above -->
+
+<!--- This template is entirely option and can be removed, but is here to help both you and us. -->
+<!--- This text and anything on lines wrapped like this one will not show up in the final text. This text is to help us and you. -->
+
+## Description
+<!--- Describe your changes in detail -->
+
+## Types of changes
+<!--- What types of changes does your code introduce? Put an `x` in all the boxes that apply: -->
+- [ ] Core
+- [ ] Bugfix
+- [ ] New Feature
+- [ ] Enhancement/Optimization
+- [ ] Keyboard (addition or update)
+- [ ] Keymap/Layout/Userspace (addition or update)
+- [ ] Documentation
+
+
+## Issues Fixed or Closed by this PR
+
+* 
+
+## Checklist:
+<!--- Go over all the following points, and put an `x` in all the boxes that apply. -->
+<!--- If you're unsure about any of these, don't hesitate to ask. We're here to help! -->
+- [ ] My code follows the code style of this project.
+- [ ] My change requires a change to the documentation.
+- [ ] I have updated the documentation accordingly.
+- [ ] I have read the **CONTRIBUTING** document. (https://docs.qmk.fm/#/contributing)
+- [ ] I have added tests to cover my changes.
+- [ ] I have tested the changes and verified that they work and don't break anything (as well as I can manage).
diff --git a/docs/_sidebar.md b/docs/_sidebar.md
index 6338d6912..b209c5e0b 100644
--- a/docs/_sidebar.md
+++ b/docs/_sidebar.md
@@ -88,6 +88,7 @@
 
 * Other Topics
   * [Using Eclipse with QMK](eclipse.md)
+  * [Support](support.md)
 
 * QMK Internals (In Progress)
   * [Defines](internals_defines.md)
diff --git a/docs/_summary.md b/docs/_summary.md
index 6338d6912..b209c5e0b 100644
--- a/docs/_summary.md
+++ b/docs/_summary.md
@@ -88,6 +88,7 @@
 
 * Other Topics
   * [Using Eclipse with QMK](eclipse.md)
+  * [Support](support.md)
 
 * QMK Internals (In Progress)
   * [Defines](internals_defines.md)
diff --git a/docs/support.md b/docs/support.md
new file mode 100644
index 000000000..5c275b07e
--- /dev/null
+++ b/docs/support.md
@@ -0,0 +1,43 @@
+# Support
+
+If you need help with something, the best place to get quick support is going to be on our [Discord Server](https://discord.gg/Uq7gcHh).  There is usually somebody online, and there are a bunch of very helpful people there.
+
+Don't forget to read our [Code of Conduct](https://qmk.fm/coc/).
+
+## Help! I don't know where to start! 
+
+If this is the case, then you should start with our [Newbs Guide](https://docs.qmk.fm/#/newbs). There is a lot of great info there, and that should cover everything you need to get started.
+
+If that's an issue, hop onto the [QMK Configurator](https://config.qmk.fm), as that will handle a majority of what you need there. 
+
+## Help! I'm having issues flashing!
+
+First, head to the [Compiling/Flashing FAQ Page](https://docs.qmk.fm/#/faq_build). There is a good deal of info there, and you'll find a bunch of solutions to common issues there. 
+
+## Help, I have an issue that isn't covered by the links above
+
+Okay, that's fine. Then please check the [open issues in our GitHub](https://github.com/qmk/qmk_firmware/issues) to see if somebody is experiencing the same thing (make sure it's not just similar, but actually the same).  
+
+If you can't find anything, then please open a [new issue](https://github.com/qmk/qmk_firmware/issues/new)!
+
+## What if I found a bug? 
+
+Then please open an [issue](https://github.com/qmk/qmk_firmware/issues/new), and if you know how to fix it, open up a Pull Request on GitHub with the fix.
+
+## But `git` and `GitHub` are intimidating! 
+
+Don't worry, we have some pretty nice [Guidelines](https://docs.qmk.fm/#/newbs_best_practices) on how to start using `git` and GitHub to make things easier to develop. 
+
+Additionally, you can find additional `git` and GitHub related links [here](https://docs.qmk.fm/#/newbs_learn_more_resources).
+
+## I have a Keyboard that I want to add support for
+
+Awesome! Open up a Pull Request for it. We'll review the code, and merge it!  
+
+### What if I want to do brand it with `QMK`? 
+
+That's amazing! We would love to assist you with that! 
+
+In fact, we have a [whole page](https://qmk.fm/powered/) dedicated to adding QMK Branding to your page and keyboard. This covers pretty much everything you need (knowledge and images) to officially support QMK.
+
+If you have any questions about this, open an issue or head to [Discord](https://discord.gg/Uq7gcHh).